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SUPPORT - E-Jets Series

SUPPORT FILES :

DOWNLOAD version : FS2004 latest released version is "v1.6". FSX latest released version is "v1.6".

How do I retrieve the new version that includes latest files (for DOWNLOAD version only) ?

In order to download the new installers, you can either download the patch here below or login to our download center. Liveries, including McPhat Airline Pack if installed, may have to be reinstalled afterwards.

Filename

File Size

File Date

Flight Simulator

E-Jets_FS2004_SP16.exe

31 Mb

Nov. 4, 2008

FS 2004

E-Jets_FSX_SP16.exe

47 Mb

Nov. 5, 2008

FSX

Version 1.6 fixes listed here.


FREQUENTLY ASKED QUESTIONS :

How to install and setup an add-on under Windows 7 / VISTA (32/64bits OS) ?

First, install the add-on using Full Administrator Rights.

Then, go into program files\microsoft games\
Highlight Flight Simulator X folder and right-click on it
Select the SECURITY tab
Click on your username (not on Administrator 1)
Click on the 'edit' option (it should have a pic of a shield on the button with edit next to it)
Then you should be prompted by Vista security module, click on 'ALLOW'
Then tick the 'Full Control' box and press 'OK'
Installation of our add-ons can now start.

We do not support the use of our FS2004 add-ons under Windows Vista/7 (although they may work).

Make sure to run the installation of the add-on and of Flight Simulator with full Administrator rights by right-clicking on the application file and selecting the "As Administrator" feature.

At the first add-on installation, make sure to accept the DLL Warning after the aircraft selection.

We don't support the use of our add-ons under Windows XP64 and Vista 64.

Using a 64bits Operating Systems, the installer can't find the Flight Simulator folder.
Your Flight Simulator is probably located into a folder called "Programsx86" which is probably not what the installer is looking for.
During the installation process, simply browse the installer to this folder.
Once done, be sure to follow the Windows 7/Vista procedure as explained above on this page.

Compatibility issues with other software.
Some compatibility problems may occur using this add-on and FSInn or FS Passengers in the following environment : Flight Simulator X under Windows Vista/7.

Flight Plan Error
In case of Error during import of Flight plan or Crash to Desktop when changing a point in the Flight plan (or SID/STAR) try the following procedure (for all Windows versions) :
go to c:\windows\inf (if needed, change path according to your configuration)
right-click on mdac.inf file and choose "install" in drop-down menu.

If you don’t have that file, you can download it from HERE.

FSX SERVICE PACK
The installation of the FSX Service Pack 1 and 2 (or Acceleration Pack) is required prior to install E-Jets Series.



If you have any questions or comments, please send them to our support team using the following link : Support Form
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